Order & Delivery

Delivery Surcharge for Orders to Saudi Arabia & UAE

• Why am I seeing an extra charge on my order?
• How much is the surcharge?
• Will this affect my delivery time?

Handling Fees For Orders To The US

• Is this fee charged by Love, Bonito or the U.S. government?
• Why don’t you collect Social Security Numbers (SSN) anymore?
• What does the handling fee cover?

Delivery & Shipping Fees

• Can I Request For My Parcel To Be Left Outside My Residence, If There Is No One Home To Accept My Delivery?
• What are the countries you ship to and when can I receive my order?
• Will I be charged taxes and import duty for my parcel?
• What happens if I missed my delivery?
• How do I change my delivery information?

Order Tracking

• What do the order statuses mean and how do I track the delivery?

Post Purchase Inquiries

• What do I do if I have an issue with my order?
• Can I change or cancel my order after confirmation?

Return-to-Sender (RTS) Parcels

• What happens if my order cannot be delivered?
• What if I wasn’t able to respond to the courier after multiple delivery attempts?
• When will I receive my refund?